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Some practitioners need to attend screening for drug and/or alcohol use. This page explains the process and provides the policies, procedures and practical information these practitioners will need.
Use this form to lodge a complaint, provide feedback or make an inquiry about our administrative and business processes. We aim to manage all complaints and inquiries within 60 working days, unless it can be resolved immediately to your satisfaction. Complex complaints...
Useful resources
This section proivdes a list of useful resoucres, including our publications and policies.
What you can complain about
You can make complaints to us about the professional performance, professional behaviour, or health of a registered health practitioner.
About Us
Health professional councils work to protect the health and safety of the public in New South Wales by managing complaints about practitioners and students. Councils work with the Health Care Complaints Commission to decide the best way a complaint should be managed...
Disclosure log
You can object to information being included in the disclosure log if you believe: it includes your personal information it includes information about a deceased person that you personally represent the information concerns your business, commercial, professional, or...
The HPCA corporate documents are provided here, as they are issued.
Interpreter service
People who prefer a language other than English should contact the HPCA through the Telephone Interpreter Service (TIS) on 131 450. Interpreters can be arranged by the HPCA to discuss a complaint or TIS will organise for an interpreter in your language to be on the...
Complaint outcomes
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.
Health professional councils protect the public and manage risk to public health and safety. They help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a...